Wu Level: ROY

ROY = Wu

• Original + established concepts/designs re-articulated and licensed out to foreign and domestic manufacturers and fulfillment centers. Because ROY products are made by various third party fulfillment groups that handle ALL the supply chain (production to delivery), the quality, packaging, and delivery times will vary.  
• ROY products are a re-invigoration of previously established concepts and a celebration of abundance. By tapping into the collective consciousness and utilizing machine-made conveniences, ROY products allow us to service a wider spectrum of audiences with a Wu experience.

Shipping

ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Because everything is made to order, we can't offer returns, exchanges, or refunds (with the exception of two items below*)  unless there is a manufacturing mistake or an item is damaged during shipping. If that’s the case, please reach out to our support team at info@lisaing.com within 2 days after receiving your order. Include your order number and photos of the damaged/mislabeled item. We’ll send you a new one or issue a refund! 

*All ROY items are final sale except Indoor/Outdoor Athletic Shoes and 2-in-1 Convertible Towel Bag. We accept exchange or store credit for these ROY items only. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions. Item(s) must be in new, unworn condition, with all original packaging. Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping. You will be notified by email once your return has been received and processed. Shipping charges are not refundable. Products returned with signs of wear will be returned to the purchaser and no refund will be given.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Wu Level: ROY

ROY = Wu

• Original + established concepts/designs re-articulated and licensed out to foreign and domestic manufacturers and fulfillment centers. Because ROY products are made by various third party fulfillment groups that handle ALL the supply chain (production to delivery), the quality, packaging, and delivery times will vary.  
• ROY products are a re-invigoration of previously established concepts and a celebration of abundance. By tapping into the collective consciousness and utilizing machine-made conveniences, ROY products allow us to service a wider spectrum of audiences with a Wu experience.

Shipping

ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Because everything is made to order, we can't offer returns, exchanges, or refunds (with the exception of two items below*)  unless there is a manufacturing mistake or an item is damaged during shipping. If that’s the case, please reach out to our support team at info@lisaing.com within 2 days after receiving your order. Include your order number and photos of the damaged/mislabeled item. We’ll send you a new one or issue a refund! 

*All ROY items are final sale except Indoor/Outdoor Athletic Shoes and 2-in-1 Convertible Towel Bag. We accept exchange or store credit for these ROY items only. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions. Item(s) must be in new, unworn condition, with all original packaging. Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping. You will be notified by email once your return has been received and processed. Shipping charges are not refundable. Products returned with signs of wear will be returned to the purchaser and no refund will be given.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Wu Level: ROY

ROY = Wu

• Original + established concepts/designs re-articulated and licensed out to foreign and domestic manufacturers and fulfillment centers. Because ROY products are made by various third party fulfillment groups that handle ALL the supply chain (production to delivery), the quality, packaging, and delivery times will vary.  
• ROY products are a re-invigoration of previously established concepts and a celebration of abundance. By tapping into the collective consciousness and utilizing machine-made conveniences, ROY products allow us to service a wider spectrum of audiences with a Wu experience.

Shipping

ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Because everything is made to order, we can't offer returns, exchanges, or refunds (with the exception of two items below*)  unless there is a manufacturing mistake or an item is damaged during shipping. If that’s the case, please reach out to our support team at info@lisaing.com within 2 days after receiving your order. Include your order number and photos of the damaged/mislabeled item. We’ll send you a new one or issue a refund! 

*All ROY items are final sale except Indoor/Outdoor Athletic Shoes and 2-in-1 Convertible Towel Bag. We accept exchange or store credit for these ROY items only. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions. Item(s) must be in new, unworn condition, with all original packaging. Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping. You will be notified by email once your return has been received and processed. Shipping charges are not refundable. Products returned with signs of wear will be returned to the purchaser and no refund will be given.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Wu Level: ROY

ROY = Wu

• Original + established concepts/designs re-articulated and licensed out to foreign and domestic manufacturers and fulfillment centers. Because ROY products are made by various third party fulfillment groups that handle ALL the supply chain (production to delivery), the quality, packaging, and delivery times will vary.  
• ROY products are a re-invigoration of previously established concepts and a celebration of abundance. By tapping into the collective consciousness and utilizing machine-made conveniences, ROY products allow us to service a wider spectrum of audiences with a Wu experience.

Shipping

ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Because everything is made to order, we can't offer returns, exchanges, or refunds (with the exception of two items below*)  unless there is a manufacturing mistake or an item is damaged during shipping. If that’s the case, please reach out to our support team at info@lisaing.com within 2 days after receiving your order. Include your order number and photos of the damaged/mislabeled item. We’ll send you a new one or issue a refund! 

*All ROY items are final sale except Indoor/Outdoor Athletic Shoes and 2-in-1 Convertible Towel Bag. We accept exchange or store credit for these ROY items only. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions. Item(s) must be in new, unworn condition, with all original packaging. Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping. You will be notified by email once your return has been received and processed. Shipping charges are not refundable. Products returned with signs of wear will be returned to the purchaser and no refund will be given.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Wu Level: ROY

ROY = Wu

• Original + established concepts/designs re-articulated and licensed out to foreign and domestic manufacturers and fulfillment centers. Because ROY products are made by various third party fulfillment groups that handle ALL the supply chain (production to delivery), the quality, packaging, and delivery times will vary.  
• ROY products are a re-invigoration of previously established concepts and a celebration of abundance. By tapping into the collective consciousness and utilizing machine-made conveniences, ROY products allow us to service a wider spectrum of audiences with a Wu experience.

Shipping

ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Because everything is made to order, we can't offer returns, exchanges, or refunds (with the exception of two items below*)  unless there is a manufacturing mistake or an item is damaged during shipping. If that’s the case, please reach out to our support team at info@lisaing.com within 2 days after receiving your order. Include your order number and photos of the damaged/mislabeled item. We’ll send you a new one or issue a refund! 

*All ROY items are final sale except Indoor/Outdoor Athletic Shoes and 2-in-1 Convertible Towel Bag. We accept exchange or store credit for these ROY items only. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions. Item(s) must be in new, unworn condition, with all original packaging. Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping. You will be notified by email once your return has been received and processed. Shipping charges are not refundable. Products returned with signs of wear will be returned to the purchaser and no refund will be given.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Wu Level: ROY

ROY = Wu

• Original + established concepts/designs re-articulated and licensed out to foreign and domestic manufacturers and fulfillment centers. Because ROY products are made by various third party fulfillment groups that handle ALL the supply chain (production to delivery), the quality, packaging, and delivery times will vary.  
• ROY products are a re-invigoration of previously established concepts and a celebration of abundance. By tapping into the collective consciousness and utilizing machine-made conveniences, ROY products allow us to service a wider spectrum of audiences with a Wu experience.

Shipping

ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Because everything is made to order, we can't offer returns, exchanges, or refunds (with the exception of two items below*)  unless there is a manufacturing mistake or an item is damaged during shipping. If that’s the case, please reach out to our support team at info@lisaing.com within 2 days after receiving your order. Include your order number and photos of the damaged/mislabeled item. We’ll send you a new one or issue a refund! 

*All ROY items are final sale except Indoor/Outdoor Athletic Shoes and 2-in-1 Convertible Towel Bag. We accept exchange or store credit for these ROY items only. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions. Item(s) must be in new, unworn condition, with all original packaging. Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping. You will be notified by email once your return has been received and processed. Shipping charges are not refundable. Products returned with signs of wear will be returned to the purchaser and no refund will be given.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Wu Level: ROY

ROY = Wu

• Original + established concepts/designs re-articulated and licensed out to foreign and domestic manufacturers and fulfillment centers. Because ROY products are made by various third party fulfillment groups that handle ALL the supply chain (production to delivery), the quality, packaging, and delivery times will vary.  
• ROY products are a re-invigoration of previously established concepts and a celebration of abundance. By tapping into the collective consciousness and utilizing machine-made conveniences, ROY products allow us to service a wider spectrum of audiences with a Wu experience.

Shipping

ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Because everything is made to order, we can't offer returns, exchanges, or refunds (with the exception of two items below*)  unless there is a manufacturing mistake or an item is damaged during shipping. If that’s the case, please reach out to our support team at info@lisaing.com within 2 days after receiving your order. Include your order number and photos of the damaged/mislabeled item. We’ll send you a new one or issue a refund! 

*All ROY items are final sale except Indoor/Outdoor Athletic Shoes and 2-in-1 Convertible Towel Bag. We accept exchange or store credit for these ROY items only. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions. Item(s) must be in new, unworn condition, with all original packaging. Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping. You will be notified by email once your return has been received and processed. Shipping charges are not refundable. Products returned with signs of wear will be returned to the purchaser and no refund will be given.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Wu Level: ROY

ROY = Wu

• Original + established concepts/designs re-articulated and licensed out to foreign and domestic manufacturers and fulfillment centers. Because ROY products are made by various third party fulfillment groups that handle ALL the supply chain (production to delivery), the quality, packaging, and delivery times will vary.  
• ROY products are a re-invigoration of previously established concepts and a celebration of abundance. By tapping into the collective consciousness and utilizing machine-made conveniences, ROY products allow us to service a wider spectrum of audiences with a Wu experience.

Shipping

ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Because everything is made to order, we can't offer returns, exchanges, or refunds (with the exception of two items below*)  unless there is a manufacturing mistake or an item is damaged during shipping. If that’s the case, please reach out to our support team at info@lisaing.com within 2 days after receiving your order. Include your order number and photos of the damaged/mislabeled item. We’ll send you a new one or issue a refund! 

*All ROY items are final sale except Indoor/Outdoor Athletic Shoes and 2-in-1 Convertible Towel Bag. We accept exchange or store credit for these ROY items only. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions. Item(s) must be in new, unworn condition, with all original packaging. Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping. You will be notified by email once your return has been received and processed. Shipping charges are not refundable. Products returned with signs of wear will be returned to the purchaser and no refund will be given.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Wu Level: ROY

ROY = Wu

• Original + established concepts/designs re-articulated and licensed out to foreign and domestic manufacturers and fulfillment centers. Because ROY products are made by various third party fulfillment groups that handle ALL the supply chain (production to delivery), the quality, packaging, and delivery times will vary.  
• ROY products are a re-invigoration of previously established concepts and a celebration of abundance. By tapping into the collective consciousness and utilizing machine-made conveniences, ROY products allow us to service a wider spectrum of audiences with a Wu experience.

Shipping

ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Because everything is made to order, we can't offer returns, exchanges, or refunds (with the exception of two items below*)  unless there is a manufacturing mistake or an item is damaged during shipping. If that’s the case, please reach out to our support team at info@lisaing.com within 2 days after receiving your order. Include your order number and photos of the damaged/mislabeled item. We’ll send you a new one or issue a refund! 

*All ROY items are final sale except Indoor/Outdoor Athletic Shoes and 2-in-1 Convertible Towel Bag. We accept exchange or store credit for these ROY items only. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions. Item(s) must be in new, unworn condition, with all original packaging. Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping. You will be notified by email once your return has been received and processed. Shipping charges are not refundable. Products returned with signs of wear will be returned to the purchaser and no refund will be given.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Wu Level: ROY

ROY = Wu

• Original + established concepts/designs re-articulated and licensed out to foreign and domestic manufacturers and fulfillment centers. Because ROY products are made by various third party fulfillment groups that handle ALL the supply chain (production to delivery), the quality, packaging, and delivery times will vary.  
• ROY products are a re-invigoration of previously established concepts and a celebration of abundance. By tapping into the collective consciousness and utilizing machine-made conveniences, ROY products allow us to service a wider spectrum of audiences with a Wu experience.

Shipping

ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Because everything is made to order, we can't offer returns, exchanges, or refunds (with the exception of two items below*)  unless there is a manufacturing mistake or an item is damaged during shipping. If that’s the case, please reach out to our support team at info@lisaing.com within 2 days after receiving your order. Include your order number and photos of the damaged/mislabeled item. We’ll send you a new one or issue a refund! 

*All ROY items are final sale except Indoor/Outdoor Athletic Shoes and 2-in-1 Convertible Towel Bag. We accept exchange or store credit for these ROY items only. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions. Item(s) must be in new, unworn condition, with all original packaging. Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping. You will be notified by email once your return has been received and processed. Shipping charges are not refundable. Products returned with signs of wear will be returned to the purchaser and no refund will be given.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Wu Level: BIV

BIV = Wuuuest

• Predominantly hand-made to order or require some machine-made necessities.
• All original artwork/designs/concepts by LISA ING. 
• BIV products are imbued with spirit and energy in our Los Angeles, California, design studio.
• BIV products require special technique, ritual, diligence and sometimes intensive hand/eye crafting in order to deliver you the Wuuuest experience. Simply put, All of Me, from concept to fruition.

Shipping

• Due to the custom nature of BIV products, please allow 3-7 days for your item(s) to be fabricated, PLUS shipping time.
• Orders placed on the weekend and select holidays will be processed the next business day.
• Orders that contain both BIV and G products will ship together in one package within 7 days of the purchase date.
• ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Due to the handmade, custom nature of our products, we only accept exchange or store credit. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions.

• Item(s) must be in new, unworn condition, with all original packaging.
• Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping.
• You will be notified by email once your return has been received and processed. Shipping charges are not refundable.
• Jewelry returned with signs of wear will be returned to the purchaser and no refund will be given.

* Rings, custom/personalized, and sale items cannot be exchanged. These items are final sale.

* Earrings cannot be returned for hygiene reasons. These are final sale.

* Face masks cannot be returned for hygiene reasons. These are final sale.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Due to the handmade nature of our products, variations in size, shape, color, and placement are to be expected.

Face masks are like underwear. Everyone needs their own and masks should be washed between uses to kill any bacteria or viruses that get on them. Don't forget to wash after every wear.

Care: Machine wash in a mesh laundry bag with like colors. Tumble dry low.

*Cloth face coverings should NOT be placed on children ages 2 or younger or on those who have difficulty breathing. 

*These masks are NOT a substitution for N95 masks. We do not make any claims to the medical benefit of face masks purchased from us.

*Wearing a face mask does not prevent you from getting sick, but the CDC recommends it to help slow the spread of COVID-19.

*No returns or exchanges for health and hygiene reasons. All sales are final. No coupons/additional discounts can be applied to masks.

Wu Level: BIV

BIV = Wuuuest

• Predominantly hand-made to order or require some machine-made necessities.
• All original artwork/designs/concepts by LISA ING. 
• BIV products are imbued with spirit and energy in our Los Angeles, California, design studio.
• BIV products require special technique, ritual, diligence and sometimes intensive hand/eye crafting in order to deliver you the Wuuuest experience. Simply put, All of Me, from concept to fruition.

Shipping

• Due to the custom nature of BIV products, please allow 3-7 days for your item(s) to be fabricated, PLUS shipping time.
• Orders placed on the weekend and select holidays will be processed the next business day.
• Orders that contain both BIV and G products will ship together in one package within 7 days of the purchase date.
• ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Due to the handmade, custom nature of our products, we only accept exchange or store credit. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions.

• Item(s) must be in new, unworn condition, with all original packaging.
• Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping.
• You will be notified by email once your return has been received and processed. Shipping charges are not refundable.
• Jewelry returned with signs of wear will be returned to the purchaser and no refund will be given.

* Rings, custom/personalized, and sale items cannot be exchanged. These items are final sale.

* Earrings cannot be returned for hygiene reasons. These are final sale.

* Face masks cannot be returned for hygiene reasons. These are final sale.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Due to the handmade nature of our products, variations in size, shape, color, and placement are to be expected.

Face masks are like underwear. Everyone needs their own and masks should be washed between uses to kill any bacteria or viruses that get on them. Don't forget to wash after every wear.

Care: Machine wash in a mesh laundry bag with like colors. Tumble dry low.

*Cloth face coverings should NOT be placed on children ages 2 or younger or on those who have difficulty breathing. 

*These masks are NOT a substitution for N95 masks. We do not make any claims to the medical benefit of face masks purchased from us.

*Wearing a face mask does not prevent you from getting sick, but the CDC recommends it to help slow the spread of COVID-19.

*No returns or exchanges for health and hygiene reasons. All sales are final. No coupons/additional discounts can be applied to masks.

Wu Level: BIV

BIV = Wuuuest

• Predominantly hand-made to order or require some machine-made necessities.
• All original artwork/designs/concepts by LISA ING. 
• BIV products are imbued with spirit and energy in our Los Angeles, California, design studio.
• BIV products require special technique, ritual, diligence and sometimes intensive hand/eye crafting in order to deliver you the Wuuuest experience. Simply put, All of Me, from concept to fruition.

Shipping

• Due to the custom nature of BIV products, please allow 3-7 days for your item(s) to be fabricated, PLUS shipping time.
• Orders placed on the weekend and select holidays will be processed the next business day.
• Orders that contain both BIV and G products will ship together in one package within 7 days of the purchase date.
• ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Due to the handmade, custom nature of our products, we only accept exchange or store credit. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions.

• Item(s) must be in new, unworn condition, with all original packaging.
• Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping.
• You will be notified by email once your return has been received and processed. Shipping charges are not refundable.
• Jewelry returned with signs of wear will be returned to the purchaser and no refund will be given.

* Rings, custom/personalized, and sale items cannot be exchanged. These items are final sale.

* Earrings cannot be returned for hygiene reasons. These are final sale.

* Face masks cannot be returned for hygiene reasons. These are final sale.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Due to the handmade nature of our products, variations in size, shape, color, and placement are to be expected.

Wu Level: BIV

BIV = Wuuuest

• Predominantly hand-made to order or require some machine-made necessities.
• All original artwork/designs/concepts by LISA ING. 
• BIV products are imbued with spirit and energy in our Los Angeles, California, design studio.
• BIV products require special technique, ritual, diligence and sometimes intensive hand/eye crafting in order to deliver you the Wuuuest experience. Simply put, All of Me, from concept to fruition.

Shipping

• Due to the custom nature of BIV products, please allow 3-7 days for your item(s) to be fabricated, PLUS shipping time.
• Orders placed on the weekend and select holidays will be processed the next business day.
• Orders that contain both BIV and G products will ship together in one package within 7 days of the purchase date.
• ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Due to the handmade, custom nature of our products, we only accept exchange or store credit. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions.

• Item(s) must be in new, unworn condition, with all original packaging.
• Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping.
• You will be notified by email once your return has been received and processed. Shipping charges are not refundable.
• Jewelry returned with signs of wear will be returned to the purchaser and no refund will be given.

* Rings, custom/personalized, and sale items cannot be exchanged. These items are final sale.

* Earrings cannot be returned for hygiene reasons. These are final sale.

* Face masks cannot be returned for hygiene reasons. These are final sale.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Due to the handmade nature of our products, variations in size, shape, color, and placement are to be expected.

Green Fluorite

• clears negative energy and brings a cleansing renewal to the heart chakra
• inspires new ideas and helps align one’s thoughts, words, and actions with their true purpose

Aventurine

• a stone of prosperity
• promotes compassion, empathy, and perseverance.

Design and Function

• The design detail on the bottle aligns with the seven chakra energy points. They also help you keep track of how much you’ve been drinking.
• Comes equipped with a removable stainless-steel infuser that lets you create different flavored waters and cold brew teas.
• An additional crystal chamber that allows you to change the stones out to your preference.

Features

Wu Level: G

G = Wuuer 

• G products are a collaborative effort between LISA ING and third party makers. Original artwork by LISA ING is licensed out to both domestic and international manufacturers, which undergo further curation and development in-house.
• G products are finished with the utmost care and attention to detail, ensuring a Wuuer experience than ROY products
• Both G and BIV products are handled with love and intention in our design studio in Los Angeles, California. BIV products, however, require further extensive effort to come to fruition, which makes them the next wu level up.

Shipping

• G products are prepared and shipped out within 2-5 days of the purchase date.
• Orders placed on the weekend and select holidays will be processed the next business day.
• Orders that contain both BIV and G products will ship together in one package within 7 days of the purchase date.
• ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Due to the handmade, custom nature of our products, we only accept exchange or store credit. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions.

• Item(s) must be in new, unworn condition, with all original packaging.
• Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping.
• You will be notified by email once your return has been received and processed. Shipping charges are not refundable.
• Jewelry returned with signs of wear will be returned to the purchaser and no refund will be given.

* Rings, custom/personalized, and sale items cannot be returned. These items are final sale.

* Earrings cannot be returned for hygiene reasons. These are final sale.

* ReplenishING glass water bottles cannot be returned. These are final sale.  Due to the fragile consideration of shipping these glass items, we take great effort to pack them carefully to ensure nothing gets damaged during transit. For this reason, all ReplenishING water bottles are final sale and cannot be returned.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Due to the handmade nature of our products, variations in size, shape, color, and placement are to be expected.

Amethyst is a member of the Quartz family and comes in a wide range of natural colors and shades including purple, reddish-purple to bluish purple. In its purest form, Amethyst is colorless. Color is mainly caused by the gemstones’ absorption of certain wavelengths of light.

Amethyst is a powerful, protective stone with a high spiritual vibration. It works on the emotional, spiritual, and physical planes to provide calm, balance, patience, and peace. Amethyst also relieves stress, fear, and anxiety.

• Chakras: Third Eye and Crown
• Birthstone: February
• Wedding anniversary: 4th and 6th year of marriage
• Zodiac Sign: Aquarius

Design and Function

• The design detail on the bottle aligns with the seven chakra energy points. They also help you keep track of how much you’ve been drinking.
• Comes equipped with a removable stainless-steel infuser that lets you create different flavored waters and cold brew teas.
• An additional crystal chamber that allows you to change the stones out to your preference.

Features

Wu Level: G

G = Wuuer 

• G products are a collaborative effort between LISA ING and third party makers. Original artwork by LISA ING is licensed out to both domestic and international manufacturers, which undergo further curation and development in-house.
• G products are finished with the utmost care and attention to detail, ensuring a Wuuer experience than ROY products
• Both G and BIV products are handled with love and intention in our design studio in Los Angeles, California. BIV products, however, require further extensive effort to come to fruition, which makes them the next wu level up.

Shipping

• G products are prepared and shipped out within 2-5 days of the purchase date.
• Orders placed on the weekend and select holidays will be processed the next business day.
• Orders that contain both BIV and G products will ship together in one package within 7 days of the purchase date.
• ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Due to the handmade, custom nature of our products, we only accept exchange or store credit. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions.

• Item(s) must be in new, unworn condition, with all original packaging.
• Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping.
• You will be notified by email once your return has been received and processed. Shipping charges are not refundable.
• Jewelry returned with signs of wear will be returned to the purchaser and no refund will be given.

* Rings, custom/personalized, and sale items cannot be returned. These items are final sale.

* Earrings cannot be returned for hygiene reasons. These are final sale.

* ReplenishING glass water bottles cannot be returned. These are final sale.  Due to the fragile consideration of shipping these glass items, we take great effort to pack them carefully to ensure nothing gets damaged during transit. For this reason, all ReplenishING water bottles are final sale and cannot be returned.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Due to the handmade nature of our products, variations in size, shape, color, and placement are to be expected.

Lapis Lazuli

• a universal symbol for wisdom and truth
• a protective stone that opens the third eye and balances the throat Chakra
• promotes self-awareness and balances the physical, emotional, mental, and spiritual levels

Design and Function

• The design detail on the bottle aligns with the seven chakra energy points. They also help you keep track of how much you’ve been drinking.
• Comes equipped with a removable stainless-steel infuser that lets you create different flavored waters and cold brew teas.
• An additional crystal chamber that allows you to change the stones out to your preference.

Features

Wu Level: G

G = Wuuer 

• G products are a collaborative effort between LISA ING and third party makers. Original artwork by LISA ING is licensed out to both domestic and international manufacturers, which undergo further curation and development in-house.
• G products are finished with the utmost care and attention to detail, ensuring a Wuuer experience than ROY products
• Both G and BIV products are handled with love and intention in our design studio in Los Angeles, California. BIV products, however, require further extensive effort to come to fruition, which makes them the next wu level up.

Shipping

• G products are prepared and shipped out within 2-5 days of the purchase date.
• Orders placed on the weekend and select holidays will be processed the next business day.
• Orders that contain both BIV and G products will ship together in one package within 7 days of the purchase date.
• ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Due to the handmade, custom nature of our products, we only accept exchange or store credit. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions.

• Item(s) must be in new, unworn condition, with all original packaging.
• Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping.
• You will be notified by email once your return has been received and processed. Shipping charges are not refundable.
• Jewelry returned with signs of wear will be returned to the purchaser and no refund will be given.

* Rings, custom/personalized, and sale items cannot be returned. These items are final sale.

* Earrings cannot be returned for hygiene reasons. These are final sale.

* ReplenishING glass water bottles cannot be returned. These are final sale.  Due to the fragile consideration of shipping these glass items, we take great effort to pack them carefully to ensure nothing gets damaged during transit. For this reason, all ReplenishING water bottles are final sale and cannot be returned.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Due to the handmade nature of our products, variations in size, shape, color, and placement are to be expected.

Rose Quartz

• a stone of unconditional love, Rose Quartz promotes trust, harmony, self-love, inner peace, and friendship
• opens the heart Chakra and makes you more receptive to all types of love
• promotes empathy and forgiveness and helps heal old wounds

Design and Function

• The design detail on the bottle aligns with the seven chakra energy points. They also help you keep track of how much you’ve been drinking.
• Comes equipped with a removable stainless-steel infuser that lets you create different flavored waters and cold brew teas.
• An additional crystal chamber that allows you to change the stones out to your preference.

Features

Wu Level: G

G = Wuuer 

• G products are a collaborative effort between LISA ING and third party makers. Original artwork by LISA ING is licensed out to both domestic and international manufacturers, which undergo further curation and development in-house.
• G products are finished with the utmost care and attention to detail, ensuring a Wuuer experience than ROY products
• Both G and BIV products are handled with love and intention in our design studio in Los Angeles, California. BIV products, however, require further extensive effort to come to fruition, which makes them the next wu level up.

Shipping

• G products are prepared and shipped out within 2-5 days of the purchase date.
• Orders placed on the weekend and select holidays will be processed the next business day.
• Orders that contain both BIV and G products will ship together in one package within 7 days of the purchase date.
• ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Due to the handmade, custom nature of our products, we only accept exchange or store credit. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions.

• Item(s) must be in new, unworn condition, with all original packaging.
• Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping.
• You will be notified by email once your return has been received and processed. Shipping charges are not refundable.
• Jewelry returned with signs of wear will be returned to the purchaser and no refund will be given.

* Rings, custom/personalized, and sale items cannot be returned. These items are final sale.

* Earrings cannot be returned for hygiene reasons. These are final sale.

* ReplenishING glass water bottles cannot be returned. These are final sale.  Due to the fragile consideration of shipping these glass items, we take great effort to pack them carefully to ensure nothing gets damaged during transit. For this reason, all ReplenishING water bottles are final sale and cannot be returned.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Due to the handmade nature of our products, variations in size, shape, color, and placement are to be expected.