Help and FAQ
When will my order ship?
Your piece is made to order here in Los Angeles, CA. For this reason, you should expect your piece to ship within 3-7 business days upon receiving the order.
Help, I lost one of my earrings! Can I buy just one instead of a pair?
Yes, single earrings are available for purchase for instances such as these. Please email me at email@example.com for further instructions.
What is your return/exchange policy?
I accept returns or exchanges for up to 5 working days after items are received/delivered. Customer is responsible for return shipment.
PLEASE NOTE: Sale, special, and personalized orders cannot be returned and are final sale.
I live outside of the U.S. - how much will it cost to ship to me?
Please refer to the International Services section here to see pricing and delivery-time.
*Please note, additional duties & taxes may be required upon delivery of your package. These fees are assessed by the customs authority in your country and we are unable to estimate additional charges, if any, ahead of time. We highly recommend looking into your country's standard fees prior to making your purchase.
What about Shipping Costs & Sales Tax?
I’m happy to extend free shipping for all orders over $100. (pre-tax and shipping) There is a $5 flat shipping fee on all domestic orders under $100. Pieces are shipped USPS First class mail and includes a tracking number. All packages shipped to addresses within CA will be charged sales tax.
For international orders under $100, there is a flat rate shipping fee of $20 via USPS Priority Mail, and includes tracking within the US only. For further details, please read here.
What does gold filled mean?
Gold filled is a beautiful, more affordable alternative to solid gold as it is a genuine layer of gold permanently bonded onto base metal with heat and pressure. It has more value than gold plating, can be worn with those with sensitive skin, and will last for years if properly cared for.
Is my information kept private?
You can buy with confidence knowing that your information will never be sold or shared with third parties. Additionally, all payment information submitted remains secure and with our secure PayPal checkout system, we never see your credit card number.
How will my jewelry arrive?
Every piece over $50 will receive free gift wrapping. Your jewelry comes beautifully packed in a white gift box tied shut with a custom ribbon. Great for gift giving or just a treat for yourself. Your jewelry will arrive packaged securely in a padded envelope or box.
Do you sell wholesale?
Yes, I always welcome wholesale orders. Please send an email to firstname.lastname@example.org or fill out this form and I will get back to you with my linesheet and ordering process. In your email, please include the following information:
- First and Last Name
- Best way to reach you (ex: email, phone call)
- Store name, address, and phone number
- Store website (if applicable)
- Resale number
- How did you hear about Lisa Ing?