Policies and Shipping
- Each piece is hand-crafted upon receipt of payment. Please allow 1-2 weeks for the creation of your custom jewelry, plus shipping time. Please remember, each piece is hand-made and variations in bead size, shape, color, and placement are to be expected.
- Every piece of jewelry will receive free gift wrapping. Your jewelry comes beautifully packed in a white gift box tied shut with a custom ribbon, and packaged securely in a padded envelope or box. Great for gift giving or just a treat for yourself!
- Due to the handmade, custom nature of our products, we only accept exchange or store credit. Please email us at firstname.lastname@example.org within 7 days of receiving the goods for exchange options. The returned item must be in its original condition with the invoice included and packed securely and safely in a padded box.
- Customers are fully responsible for arranging and paying for the return postage. Note that all items are the property of the customer until they have been received and checked by LISA ING. For your security, I recommend that you use an insured shipping method to guarantee successful delivery of your return and retain your receipt. LISA ING is not responsible for and will not be able to process a refund for items lost or damaged in transit due to delivery error.
- You will be notified by email once your return has been received and processed. Please allow 5-10 business days for the refund to post to your account. Shipping charges are not refundable.
- LISA ING products purchased via any other retailers may not be exchanged or returned through lisaing.com.
- Sized rings, earrings, custom, sale or personalized items cannot be exchanged. These items are final sale.
- Coupons may not be combined and may not apply to any sale items unless otherwise explicitly stated.
- We take Visa, Mastercard, Discover, Amex, and Paypal for payment.
- FREE shipping for US Domestic orders over $100 (before tax and shipping).
- $5 flat rate shipping for orders under $100.
- USPS First Class Mail. You will be able to track this shipment via USPS Tracking.
- All packages shipped to addresses within CA will be charged sales tax.
- Estimated time of arrival is 3 - 10 business days once the order ships
- FREE shipping for international orders over $200 (before tax and shipping).
- $30 flat rate for all international orders under $200.
- USPS First Class International - includes tracking within the U.S. only
- Arrival within 2-8 weeks.
- USPS does not give an estimated date of arrival with First Class International orders
- Additional duties & taxes may be required upon delivery of your package. These fees are assessed by the customs authority in your country and we are unable to estimate additional charges, if any, ahead of time. We highly recommend looking into your country's standard fees prior to making your purchase.
- Any cancellations of standard orders must be done within 24 hours from time of order.
- You can buy with confidence knowing that your information will never be sold or shared with third parties. Additionally, all payment information submitted remains secure and with our secure PayPal checkout system, we never see your credit card number.
Thank you for your interest! Please send an email to email@example.com or fill out this form for details. In your email, please include the following information:
- First and Last Name
- Best way to reach you (ex: email, phone call)
- Store name, address, and phone number
- Store website (if applicable)
- Resale number
- How did you hear about Lisa Ing?