Policies and Shipping

Jewelry Purchases Policy

  • Each piece of jewelry is hand-crafted upon receipt of payment. Please allow 2-4 days for the creation of your custom jewelry, plus shipping time. Please remember, each piece is hand-made and variations in bead size, shape, color, and placement are to be expected.  
  • You new jewelry comes with our signature fabric jewelry pouch (perfect for storage and travel). It will arrive beautifully gift wrapped in a small box tied shut with a ribbon, and packaged securely in a padded envelope or box. Great for gift giving or just a treat for yourself! Multiple items will be combined, unless separate boxes are requested.
  • If this is a gift being shipped directly to the recipient, please let me know. I will be glad to include a note from you.

Returns/exchanges

  • Due to the handmade, custom nature of our products, we only accept exchange or store credit. Please email us at  info@lisaing.com within 5 days of receiving the goods for exchange options. The returned item must be in its original condition with the invoice included and packed securely and safely in a padded box.
  • Customers are fully responsible for arranging and paying for the return postage. Note that all items are the property of the customer until they have been received and checked by LISA ING. For your security, I recommend that you use an insured shipping method to guarantee successful delivery of your return and retain your receipt. LISA ING is not responsible for items lost or damaged in transit due to delivery error.
  • You will be notified by email once your return has been received and processed. Shipping charges are not refundable.
  • LISA ING products purchased via any other retailers may not be exchanged or returned through lisaing.com.
  • Sized rings, earrings, custom, sale or personalized items cannot be exchanged. These items are final sale.

Coupons/discounts

  • Coupons may not be combined and may not apply to any sale items unless otherwise explicitly stated.

Payment methods

  • Visa, Mastercard, Discover, Amex, and Paypal
  • Afterpay - Buy now, Pay later
  • Coinbase Commerce cryptocurrency payment options: Bitcoin, Bitcoin Cash, Ethereum, and Litecoin

 

>>> Due to COVID-19 >>> Shipping times may take longer than usual.

Shipping

  •  Domestic
    • FREE shipping for US Domestic orders over $120 (before tax and shipping) - est. time of arrival is 3-10 business days once the order ships - includes tracking and insurance
    • $3.95 flat rate for orders under $120 - standard shipping - est. time of arrival is 3-10 business days once the order ships - includes tracking
    • Priority shipping - $19.95 - est. time of arrival is 2-3 business days once the order ships - includes tracking and insurance
    • All packages shipped to addresses within CA will be charged sales tax


>>> Due to COVID-19 >>> We cannot ship to International addresses at this time. We're sorry for the inconvenience.

 

      Cancellations

      • Any cancellations of standard orders must be done within 24 hours from time of order.

      Privacy

      • You can buy with confidence knowing that all payment information submitted remains secure and we never see your credit card number.

      Wholesale

      Thank you for your interest! Please send an email to info@lisaing.com or fill out this form for details. In your email, please include the following information:

      • First and Last Name
      • Best way to reach you (ex: email, phone call)
      • Store name, address, and phone number
      • Store website (if applicable)
      • Resale number
      • How did you hear about Lisa Ing?