Wu Level: BIV

BIV = Wuuuest

• Predominantly hand-made to order or require some machine-made necessities.
• All original artwork/designs/concepts by LISA ING. 
• BIV products are imbued with spirit and energy in our Los Angeles, California, design studio.
• BIV products require special technique, ritual, diligence and sometimes intensive hand/eye crafting in order to deliver you the Wuuuest experience. Simply put, All of Me, from concept to fruition.

Shipping

• Due to the custom nature of BIV products, please allow 3-7 days for your item(s) to be fabricated, PLUS shipping time.
• Orders placed on the weekend and select holidays will be processed the next business day.
• Orders that contain both BIV and G products will ship together in one package within 7 days of the purchase date.
• ROY products all ship separately. Shipping times vary depending on location, but on average packages ship within 7-10 business days.

Returns/Exchanges 

Due to the handmade, custom nature of our products, we only accept exchange or store credit. Please email us at info@lisaing.com within 2 days of receiving the goods for exchange options. You must ship your return within 5 days of receipt, no exceptions.

• Item(s) must be in new, unworn condition, with all original packaging.
• Item(s) must be shipped, prepaid, in the same or similar shipping box in which it was received. We suggest you insure your return as we cannot be responsible for damage incurred during transit. You are responsible for return shipping.
• You will be notified by email once your return has been received and processed. Shipping charges are not refundable.
• Jewelry returned with signs of wear will be returned to the purchaser and no refund will be given.

* Rings, custom/personalized, and sale items cannot be exchanged. These items are final sale.

* Earrings cannot be returned for hygiene reasons. These are final sale.

* Face masks cannot be returned for hygiene reasons. These are final sale.

Color Disclaimer We have made every effort to display as accurately as possible the colors and images of our products. However, please understand that since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the true color of the product. Due to the various types of computer monitors and browsers, actual colors may vary.

Due to the handmade nature of our products, variations in size, shape, color, and placement are to be expected.